Aviva Car Insurance: Is It the Right Plan For You?

Aviva Car Insurance: Is It the Right Plan For You?

Aviva offers a car insurance plan that offers more generous coverage and peace-of-mind benefits than other car insurance plans while maintaining a highly competitive edge in pricing.

Good for

  • Car-owners who want the freedom of using any workshop
  • Consumers looking for a multi-year plan
  • Drivers who want to protect their NCD
  • Young drivers 25 and under

Bad for

  • Used car drivers in the market for TPFT or TPO policies
  • People who want other drivers to be covered without sacrificing affordability

Editor's Rating

4.5/5.0

Aviva Comprehensive Car Insurance plan's highly competitive pricing and generous coverage has something for every kind of driver. However, customers shopping for a TPO or TPFT car insurance plan should look elsewhere, as Aviva does not sell third party policies. If you're looking for a more fully-featured car insurance plan with some unique perks, read on to see if Aviva's car insurance plans could be the right fit.

Summary of Aviva Car Insurance

LiteStandardPrestige
Cheap yet feature-lightAverage coverage for below-average pricingFeature heavy while still affordable
10% NCD reduction for at-fault claims
Great option for families due to child seat cover and high personal accident protection
Offers option to buy a dual year plan, saving you an additional 5% per year
Promotion: Save 20% with "CAR20" (new business only)

Aviva Car Insurance Highlights

You will benefit most from Aviva if you are an inexperienced driver or looking to insure a family car. Very budget-friendly with premiums around 20% below average, Aviva still includes an impressive number of built-in, valuable features and coverage. Benefits include the standard third party and car loss coverage, as well as personal accident, medical, towing, child seat, personal belongings, loss of use and unlimited car accessory coverage alongside 24-hour roadside and emergency assistance. Your car will also be covered for fire, flood, theft and natural disasters. Aviva's Prestige plan is especially a high value deal, with features such as guaranteed renewal premiums (same or lower renewal premium given no profile changes) and eCall (a rapid assistance service for potentially fatal accidents). Given that other insurers charge similar premiums for more basic plans, Aviva ends up being one of the most high value plans on the market.

This graph compares the cost of car insurance premiums for the average compact sedan in Singapore.

Another cost-saving benefit is Aviva's dual-year plan option that saves you an additional 5% on your premium. If you don't want to change your insurance plan annually or you are worried about price increases, this can be quite convenient. For those looking to protect their NCD, Aviva distinguishes itself from competitors by reducing your NCD only by 10% for each at-fault claim, unlike most insurers, who reduce your NCD by 30% upon renewal. This feature could save you a lot of money over the next few years, as it would only take one year to regain your prior NCD, as opposed to three years with other insurance companies. Additionally, all three plans have an additional 5% discount if you are currently earning a 50% NCD.

Discerning customers should note that for all its high points, Aviva's car insurance plan does fall short in a couple of ways. Its Lite plan may not be worth considering, even as a budget option as other insurers offer similar plans for less. Secondly, though Aviva does offer a variety of ways to upgrade your plan for increased coverage, its core benefits may not be necessary for single drivers, and you may end up paying for coverage you don't need (like car seats).

Aviva Motor Lite

Aviva's Lite car insurance plan can be a good option for safe, experienced drivers who want want basic protection for market beating prices. Its premiums are almost 40% cheaper for drivers with a 50% NCD compared to the market average. However, compared to Aviva's other two plans, it isn't as feature heavy and doesn't offer the eCall feature, roadside rescue, personal accident, accident reporting or pickup from accident location coverage. However, it does still offer towing, child seat coverage and brand new car replacement (if your car's repair costs exceed 70% of its market value). It also offers S$500 of medical expense coverage for you and your passengers.

However, one noticeable setback to the Aviva Lite plan is that its features may not give experienced drivers much accident protection benefits. For instance, older experienced drivers may not necessarily need car seat coverage, and may instead need something more basic like transport allowance to help them get around while their car is in for repaired—which isn't offered. Additionally, Aviva's special 10% drop in NCD in case of accident does not apply to this plan. Instead,, your NCD will drop by the industry standard 30% if you cause an accident.

Aviva Motor Standard

Aviva's Motor Standard plan can be a good option for cost-conscious families with experienced drivers. This is due to the plan's 25% below average cost for sedans along with some family-focused benefits. While it is not as comprehensive as Aviva's Prestige plan, it does offer some notable features including allowing an unlimited number of windscreen claims, repairs at any repair shops (although your excess will be doubled), on-site accident reporting and a free ride home following an accident. It also offers up to S$2,500 of medical expenses for you and your passengers as well as personal accident coverage at no extra cost.

However, Aviva's Standard plan fails to stand out either for budget-seekers or those looking for maximum benefits. If you are looking for a budget friendly plan, you can either opt for Aviva's Lite plan or Budget Direct. If you are looking for a feature-laden plan, you can opt for Aviva's Prestige plan or a top-tier plan from FWD. Nonetheless, if you are looking for a plan that offers something in between, this could be a decent plan to consider.

Aviva Motor Prestige

Aviva's Prestige plan is one of the best value options for families or new drivers looking to maximise accident-related protection. It costs around 10% below the market average for married drivers and around 15% below average for the premium tier car insurance plans. In terms of coverage, Aviva's Prestige plan combines affordability with life-saving features such as their eCall service, which monitors your driving and will alert authorities if you get into a potentially fatal crash. This is in addition to S$5,000 of medical expense coverage for you and your passengers, along with personal accident coverage for death, loss of limbs and loss of sight/hearing. To give you peace of mind following an accident, you will also have on site accident reporting, towing services, loss of use (S$80 daily transport allowance) and a ride home following an accident.

What makes this plan specifically great for families or new drivers is that it has no additional young and inexperienced driver excess. It also offers child seat coverage, S$3,000 of personal belongings coverage and the ability to repair your car at any repairer. Last, if you get into a car accident that was your fault, you will also see only a 10% drop in your NCD—a very forgiving benefit that can help families who tend to get distracted while driving (other insurers drop your NCD by 30%).

Aviva TPO/TPFT Plans

Aviva notably does not sell a TPO or TPFT policy. However, you may find that Aviva's Comprehensive plan may end up being cheaper than third-party plans from other insurers, especially if you have a 50% NCD.

Customisations & Other Options

For customers who may be interested in paying a little extra for more thorough benefits and coverage, Aviva offers an average selection of options to upgrade its base car insurance plan. As mentioned previously, Aviva offers an optional NCD Protector feature once you reach an NCD of 30%. You can also pay extra for additional coverage for personal accident, replacement keys and locks, a loss of use benefit, costs associated with identity theft and even add home contents coverage.

Additional BenefitsAmountCost
Lock/Key ReplacementS$500S$26.75
Loss of UseS$80/day for 10 daysS$80.25
Additional Personal AccidentS$100,000S$53.50
Privileged Rate Home InsuranceS$150,000S$80.25
NCD Protector (30%+)1 claimS$60.74

Claims Information

Aviva requires you to let them know of a possible claim submission within 24 hours of the event. If the accident is not your fault, you will not have to pay an excess or deductible. If the accident is your fault, you will pay the excess and suffer a drop in your NCD. There are several claim forms offered depending on the type of event with no option to submit the claims online.

Contact Information
Car Accident and Emergency Breakdown Assistance+65 6333 2222
Customer Service Hotline+65 6827 9966
Claims InformationClaim forms
Mailing Address4 Shenton Way #01-01 SGX Centre 2, Singapore 068807

Summary of Coverage

Finding the right car insurance offers peace of mind and proper protection for one of your most expensive assets. Below, we've compiled a summary of Aviva's main benefits, as well as any additional costs or excesses. If you would like to see how it compares to other car insurance plans, you should consider reading our guide to the best car insurance policies in Singapore.

FeaturesLiteStandardPrestigeExcess
General ExcessN/AN/AN/AS$250-S$2,000
Accidental Loss/DamageMarket ValueMarket ValueMarket ValueN/A
3rd Party Liability (Death)UnlimitedUnlimitedUnlimitedN/A
3rd Party Liability (Damage)S$5 MnS$5 MnS$5 MnN/A
Personal Accident (Driver)N/AS$50,000S$100,000N/A
Personal Accident (Passenger)N/AS$50,000S$100,000N/A
Medical Expenses (per pass.)S$500S$2,500S$5,000N/A
TowingUnlmtdUnlmtdUnlmtdN/A
WindscreenUnlimited w/ Aviva WorkshopUnlimited w/ Aviva WorkshopUnlimited w/ Aviva WorkshopS$0-S$100
Car AccessoriesUnlimitedUnlimitedUnlimitedN/A
Personal BelongingsN/AS$1,000S$3,000N/A
Roadside AssistanceNoYesYesN/A
Young Driver Excess (under 25)N/AN/AN/AS$0-S$2,500

Comments and Questions

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