FWD Car Insurance: Is It Worth the Hype?

FWD Car Insurance: Is It Worth the Hype?

FWD offers some of the most affordable car insurance plans without skimping on value-added features that other budget car insurance plans may lack.

Good for

  • People seeking great value for a low price
  • Safe drivers looking to secure their 50% NCD
  • Families looking for maximum coverage for a shared car

Bad for

  • Drivers seeking policy customisation
  • Consumers looking for well-established insurers
  • Consumers who want to minimise price at all cost

Analyst's Rating


FWD's car insurance is a great choice whether you are a young driver looking for maximum savings or a safe driver looking to insure a family car with maximum coverage. Its combination of affordability and great coverage, along with three coverage levels to choose from, means it can have something for everyone.

Table of Contents

Summary of FWD Car Insurance
Classic Plan is one of the cheapest options on the market
Executive plan offers comprehensive coverage for below average prices
Prestige plan is a good option for maximum coverage
Executive & Prestige plans provide courtesy car for 3 months if yours is totalled or stolen
Good insurer for families due to family-oriented features
Coverage extends to drivers not named on policy
Promotion: "BESTCAR" for 20% off + $150 Shell petrol e-voucher (comprehensive plans only)

FWD Comprehensive Car Insurance Highlights

FWD is a great option for families due to its affordability and family-friendly benefits. Its premiums are 10-25% below average for male and female sedan drivers, and you can permanently maximise your savings with their 50% lifetime NCD benefit. This benefit keeps your NCD at 50% regardless of whether or not you file a claim. There are three plans offered, the basic tier Classic Plan, the mid-tier Executive plan and the top-tier Prestige plan.

Despite the low prices, FWD's car insurance plans provide comprehensive coverage. Even with FWD's cheapest Classic policy, you can expect a fairly generous degree of coverage spanning personal accident benefits, medical expenses, towing costs, a lump payment for your children in the event of death or disablement and 24-hour roadside assistance (for accidents and non-accident reasons). It also covers theft, fire, vandalism, force majeure and recently added flood coverage. Additionally, it can be a good option for young drivers, since you can waive your S$2,500 young & inexperienced driver excess for an additional cost and still come out saving around S$1,500 on out of pocket costs.

This graph shows the cheapest car insurance premiums for male drivers of sedans in Singapore

Most budget car insurance plans require you to pay extra for a daily transport allowance when your car is being repaired, but even FWD's most basic plan includes this feature at no extra cost. FWD will also reimburse the cost of a cab ride home after a car accident, which most insurers do not do. If you want to maximise coverage, you can opt for FWD's Executive or Prestige options, which still come in below average in price compared to the industry average for their respective tiers.

FWD's car insurance plan is not perfect, however. Though its three tiers of Comprehensive plans offer a fair degree of customization in offering a progressively increasing level of coverage, it is not the most flexible plan out there. If you want a car insurance plan that covers exactly what you want, no more and no less, there are other insurers that allow you to pick and choose different features and services. For example, DirectAsia allows you to forgo a loss of use benefit for a cheaper premium, while AXA offers a wide array of plans and add-on packages to cater more specifically to the needs of families or overseas travellers.


FWD's TPO and TPFT plans are also some of the cheapest on the market, costing around 25% below average. Additionally, they throw in some perks that are not usually seen with these types of plans, making FWD a strong choice for older car drivers who are looking for a balance between just TPFT and Comprehensive plans. These include 24-hour roadside assistance S$300 of towing costs, and S$3,000 of legal fee coverage for third-party liability cases.

Customisations & Other Options

Although FWD offers a lot of features in its core plan, it's possible to maximise or tailor your coverage even further with their add-ons. These include adding your preferred workshop, an overseas booster to cover driving in west Malaysia and Thailand, NCD protector and customizing excess options.

If you want to upgrade from the Classic plan to the Prestige or Executive plan, you will receive higher coverage for accessories, loss of use, towing, medical and one time payment due to death or permanent disablement. You will also get a courtesy car for up to three months if yours is totalled or stolen. However, even with the added benefits, the most expensive plan still costs 10% below the industry average for mid-priced sedans.

CoverageAmountExtra Cost
Any WorkshopN/AS$314.10-S$556.56
Overseas Booster (extra cover in West Malaysia)N/AS$16.05
Insure any driver who drives your car~S$200
Waive young driver excess~S$950

FWD Car Insurance Exclusions

In some cases, FWD will deny your car insurance claim. This is most likely because the damage or loss that occurred to your car was caused by an uninsured event. For instance, damage that is caused by depreciation, wear and tear and mechanical, electrical or structural breakdowns won't be covered. Furthermore, you won't be covered if you are driving without a license, are suspended from driving or are under the influence of drugs or alcohol. Other general exclusions include:

  • Damage to tires or rims (unless other parts were damaged as well)
  • Loss or damage caused by factors beyond FWD's control
  • Loss arising from damage to car's software or software data
  • Loss or damage caused failure to take reasonable precautions to avoid making a claim
  • Loss or damage caused by lawful seizure or repossession of your car
  • Loss or damage caused by war or other acts committed by foreign enemies
  • Loss or damage if your car is not in roadworthy condition
  • Loss or damage if car is modified without approval from LTA or FWD
  • Damage or Loss if car is used in preparation or participation for motor competitions
  • Driving with more passengers than your car is licensed for
  • Loss or damage occurring from intentional self-injury or suicide

Please read the policy wording carefully for a fully comprehensive list of what is and isn't covered in your motor insurance policy.

FWD Claims & Contact Information

To file a claim with FWD, you can use their online portal (linked below), or submit a claim by phone or email. If you are the victim of a theft, accident or your windscreen was broken, you should call their emergency assistance number, where you will be guided through the claims process. All events must be reported within 24 hours of them happening. If you have questions regarding what you need to file for a particular claim, FWD provides a claims FAQ that can point you in the right direction.

Contact Information
Customer Service+65 6820 8888
Emergency Assistance+65 6322 2072
Claim DirectionsClaim Guide
Claim OnlineSubmit Your Claim
Claims E-mail[email protected]
Mailing AddressFWD Singapore Pte LTd, 6 Temasek Blvd, #18-01 Suntec Tower Four, Singapore 038986

Features & Benefits

Getting the right car insurance policy will give you peace of mind without sacrificing too much of your finances. Below, we've outlined the coverage FWD offers as well as its excess payments. If you want to compare FWD to other insurers in the market, we've prepared a guide to the best car insurance policies in Singapore.

CoverageClassic PlanExecutive PlanPrestige Plan
Accidental Loss/DamageMarket ValueMarket ValueMarket Value
3rd Party Liability (Death)UnlimitedUnlimitedUnlimited
3rd Party Liability (Damage)S$5 MnS$5 MnS$5 Mn
Medical ExpensesS$1,000S$3,000S$5,000
Death/Disability (Driver)S$30,000S$50,000S$75,000
Windscreen (S$100 Excess)UnlimitedUnlimitedUnlimited
Taxi after AccidentS$40 ppS$60 ppS$80 pp
Loss of UseS$40 for 6 daysS$60 for 8 daysS$80 for 10 days
Courtesy CarN/A3 months3 months
Loss of KeysN/AS$500S$1,000
Personal BelongingsN/AS$1,000S$2,000
General Policy ExcessS$750-2,500S$750-2,500S$750-2,500
Young Driver Excess (under 27)S$2,500S$2,500S$2,500
Anastassia Evlanova

Anastassia is a Senior Research Analyst at ValueChampion Singapore, evaluating insurance products for consumers based on quantitative and qualitative financial analysis. She holds degrees in Economics and International Business Management and her prior working experience includes work in the capital markets sector. Her analyses surrounding insurance, healthcare, international affairs and personal finance has been featured on AsiaOne, Business Insider, DW, Vice, Her World, Asia Insurance Review, the Australian Institute of International Affairs and more.

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