Etiqa Travel Insurance: Worth A Buy?

Etiqa
Etiqa

Etiqa Travel Insurance: Worth A Buy?

Travellers seeking one of the most wallet-friendly travel insurance plans in Singapore that doesn't skimp unnecessarily on features should absolutely consider Etiqa.

Good for

  • People seeking one of the cheapest plans on the market
  • People who want an affordable plan that doesn't sacrifice too much coverage for its low prices

Bad for

  • Travellers who want to maximise peace of mind
  • People seeking a high-value premium-tier plan

Editor's Rating

4.5/5.0

Travellers seeking wallet-friendly travel insurance plans in Singapore can benefit with Etiqa's plans. Consistently being one of the cheapest plans, Etiqa has very attractive prices and coverage that will provide adequate coverage for most travellers. However, if your criteria is comprehensive medical or trip inconvenience coverage, you may not get the coverage you need. This review is for Etiqa's eProtect Travel insurance plans, not their Tiq travel insurance.

Summary of Etiqa Travel Insurance

Summary of Etiqa eProtect Travel Insurance
Basic Plan is one of the cheapest travel insurance plans for trips in Asia & ASEAN
Economy plan is priced like a budget plan with coverage of a mid-tier plan
Business plan is a typical premium plan with average features and prices
First insurer in Singapore to provide real-time tracking of flight delays, automatic immediate assessment and instant approval for travel delay claims
Promotion: 45% off single-trip and 30% off annual-trip travel insurance; add'tl 10% off on Fridays

Table of Contents

Etiqa Travel Insurance: What You Need to Know

The main reason you should consider Etiqa travel insurance is its affordability. Etiqa's Basic and Economy plans stand out in particular for offering among the cheapest prices for entry-level and mid-tier travel insurance plans on the Singapore market. Its coverage runs fairly average, but it provides cover for adventurous activity so it can be a good option of students or budget travellers who prefer to be active on their holidays. Etiqa is also a leader in innovation as the first insurer in the Singapore market to provide automatic real-time flight delay claims approval, meaning that you can be reimbursed for your flight delays as soon as they occur.

This graph compares the price of all the major travel insurance policies in Singapore for a 1-week trip in the ASEAN region in order to help consumers compare and find the cheapest travel insurance for their trip.

However, Etiqa may not be the best choice for people who booked luxury trips or need high levels of medical coverage. In most cases, Etiqa's eProtect plans fall below average compared to their peers for medical expense benefits and trip inconvenience benefits like missed connections, delays, cancellations and baggage loss. Furthermore, its benefits are fairly standard so you won't find much if you are looking for niche coverage like sports equipment, wedding or pregnancy benefits. Thus, we don't recommend eProtect for people who are willing to spend extra for copious amounts of coverage or require niche benefits like sports equipment coverage or pregnancy benefits.

Notable Exclusions

Though Etiqa is lenient with sports-related medical events you can claim, it will not cover your sports equipment, including skis and snowboards. Medical exclusions are standard, including pre-existing conditions, pregnancy-related events, mental disorder, suicide and purposeful self-injury. Other main exclusions include participating in illegal activity, participating in war and trips exceeding 182 days.

Medical ExclusionsTrip Inconvenience Exclusions
Pre-existing conditionsParticipation in professional or compensated sports
Mental disordersItems taken by customs officials
Unnecessary dental expensesTravelling against advice of regulatory authorities
Pregnancy-related events unless life of mother or unborn is endangeredTravelling to a country at war
Travelling when medically unfitClaims paid for by other insurers
Loss or damage to leased or rented equipment

Etiqa Basic Plan

Etiqa has carved out a place for itself in the market for budget travel insurance plans with its Basic plan. It offers some of the lowest prices for coverage within ASEAN and Asia without cutting out the necessary protection you expect in a travel insurance policy. We think this is a great plan for the consumer who is interested in getting as cheap a plan as possible without having to compromise too much on the very features you're looking for in travel insurance anyway. For instance, students and budget travellers who are active will benefit from the low prices, adventurous activity coverage and a solid offering of benefits that cover the most likely travel woes.

To get a better idea of the niche that Etiqa's Basic Plan occupies, let's compare it to its closest competitors in the budget travel insurance category: Budget Direct and FWD. Etiqa vies with Budget Direct in offering some of the cheapest basic travel insurance plans on the market. However, unlike Budget Direct, Etiqa doesn't skimp on benefits and provides at least four times as much coverage in areas like medical expenses and travel inconvenience. On the other hand, Etiqa's Basic plan is cheaper than FWD but offers marginally less coverage for travel inconvenience, which encompasses trip cancellation, delays and lost luggage and doesn't offer sports equipment coverage. For these reasons, Etiqa's Basic Plan ends up with a lower value than FWD. However, Etiqa's Basic Plan still occupies a useful niche for travellers who want a level of protection pretty close to what's offered by insurers like FWD and HL Assurance at near-Budget Direct-level prices.

Premiums & BenefitsBasic PlanBasic Plan Avg.
1-Week ASEANS$23.43S$33.00
1-Week GlobalS$35.80S$59.00
Annual ASEANS$143.50S$191.00
Annual GlobalS$236.60S$297.00
1-Week ASEAN Value Ratio0.830.74
Emergency EvacuationS$1,500,000S$550,000
Overseas MedicalS$200,000S$206,563
Trip CancellationS$5,000S$5,816
Trip DelayS$300S$785
Baggage Loss/DamageS$3,000S$3,058
Premiums & BenefitsBasic PlanBasic Plan Avg.
1-Week ASEANS$23.43S$33.00
1-Week GlobalS$35.80S$59.00
Annual ASEANS$143.50S$191.00
Annual GlobalS$236.60S$297.00
1-Week ASEAN Value Ratio0.830.74
Emergency EvacuationS$1,500,000S$550,000
Overseas MedicalS$200,000S$206,563
Trip CancellationS$5,000S$5,816
Trip DelayS$300S$785
Baggage Loss/DamageS$3,000S$3,058

Etiqa Economy Plan

If you're looking for an affordable mid-level, single trip plan, then Etiqa will deliver. Week-long and longer trips cost between 30-39% below average to insure, making Etiqa's eProtect Economy plan one of the most competitively priced mid-tier plans. However, it offers quite below-average coverage for a mid-tier plan, so those hoping to pay extra for considerably more coverage may not find the Economy plans upgrades to be worthwhile, as there are budget plans that can offer more coverage for the same price (or lower). But here's where we think the Economy Plan shines: it actually costs around or even significantly below the average price of basic-tier travel insurance plans while offering substantially more coverage than many of them. As a result, we consider the Etiqa Economy Plan to be a pretty high-value option, particularly for travellers who feel most of the basic plans they checked out didn't provide enough coverage.

However, frequent travellers should take note that the Economy's annual plans actually cost above average compared to other mid-tier plans on the market. Therefore, cost-conscious travellers may find a better deal with insurers like DirectAsia and FWD.

Premiums & CoverageEconomy PlanMid-Tier Industry Avg.
1-Week ASEANS$34.55S$35.00
1-Week GlobalS$54.09S$63.00
Annual ASEANS$217.91S$191.00
Annual GlobalS$368.06S$297.00
1-Week ASEAN Value Ratio1.061.01
Emergency EvacuationUnlimitedS$550,000
Overseas MedicalS$500,000S$206,563
Trip CancellationS$13,000S$5,816
Trip DelayS$1,000S$785
Baggage Loss/DamageS$5,000S$3,058
Premiums & CoverageEconomy PlanMid-Tier Industry Avg.
1-Week ASEANS$34.55S$35.00
1-Week GlobalS$54.09S$63.00
Annual ASEANS$217.91S$191.00
Annual GlobalS$368.06S$297.00
1-Week ASEAN Value Ratio1.061.01
Emergency EvacuationUnlimitedS$550,000
Overseas MedicalS$500,000S$206,563
Trip CancellationS$13,000S$5,816
Trip DelayS$1,000S$785
Baggage Loss/DamageS$5,000S$3,058

Etiqa Business Plan

Etiqa's premium offering, the Business Plan, is fairly undistinguished in that it offers below-average to average levels of coverage compared to other top-shelf travel insurance plans while also running near the middle of the pack in terms of pricing. We think that if you're seeking maximum levels of coverage or great value in a premium travel insurance plan, there are superior choices available to you, such as the DirectAsia's 500 plan.

Premiums & BenefitsBusiness PlanTop-Tier Industry Avg.
1-Week ASEANS$44.53S$62.00
1-Week GlobalS$78.65S$101.00
Annual ASEANS$249.48S$294.00
Annual GlobalS$421.19S$418.00
1-Week ASEAN Value Ratio1.391.29
Emergency EvacuationUnlimitedUnlimited
Overseas MedicalS$1,000,000S$1,064,677
Trip CancellationS$15,000S$15,087
Trip DelayS$800S$1,426
Baggage Loss/DamageS$5,000S$7,232
Premiums & BenefitsBusiness PlanTop-Tier Industry Avg.
1-Week ASEANS$44.53S$62.00
1-Week GlobalS$78.65S$101.00
Annual ASEANS$249.48S$294.00
Annual GlobalS$421.19S$418.00
1-Week ASEAN Value Ratio1.391.29
Emergency EvacuationUnlimitedUnlimited
Overseas MedicalS$1,000,000S$1,064,677
Trip CancellationS$15,000S$15,087
Trip DelayS$800S$1,426
Baggage Loss/DamageS$5,000S$7,232

Sports Coverage

Though Etiqa doesn't have outright sports coverage, it does allow some adventurous activity such as skiing/snowboarding, hiking, scuba diving (above 30 metres), sky-diving, bungee jumping, hang-gliding, paragliding, parachuting and hot air balloon rides. However, there is no option for sports equipment coverage.

Claims Information

To submit a claim with Etiqa, you can either contact Etiqa to get the claims procedures or complete the online claim form and submit it along with the necessary original documentation. If you have a TiqConnect account, you can submit your claims through TiqConnect. You can also conveniently contact their customer care officers via Whatsapp at the number provided below.

Contact Information
Customer Service(65) 6887 8777
24-Hour Emergency Assistance(65) 6327 2215
AddressEtiqa Insurance Pte. Ltd. One Raffles Quay, #22-01 North Tower, Singapore 048583
ClaimsSubmit Online

Etiqa Travel Insurance Summary

Etiqa
Etiqa

To get the maximum peace of mind on your next trip, it is vital to make sure you will be adequately covered for whatever can happen without breaking your budget. Below, we have a summary of Etiqa's coverage and prices, as well as how it compares to the industry average. If you'd like to compare Etiqa to other plans in the market in more depth, you can read our guide to some of the best travel insurance plans in Singapore.

BasicEconomyBusinessIndustry Average
1-week ASEANS$23.43S$34.55S$44.53S$42.09
1-week AsiaS$25.68S$43.20S$52.57S$50.11
1-week GlobalS$35.80S$54.09S$78.65S$70.25
Annual ASEANS$143.50S$217.91S$249.48S$251.11
Annual AsiaS$152.81S$266.42S$282.59S$264.38
Annual GlobalS$236.60S$368.06S$421.19S$353.87
1-week ASEAN Ratio0.831.061.391.01
Annual Global Value Ratio1.011.261.531.00
MedicalS$200,000S$500,000S$1,000,000S$598,140
Personal AccidentS$200,000S$300,000S$400,000S$261,588
Emergency Medical EvacuationS$1,500,000S$1,500,000S$1,500,000S$772,727
Trip CancellationS$5,000S$10,000S$15,000S$10,224
Trip DelaysS$300S$500S$800S$1,087
Baggage Loss/DamageS$2,000S$3,000S$5,000S$5,082
Baggage DelayS$200S$200S$200S$998
Mary Leah Milnes

Junior Research Analyst

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